Supplier Operations Manager

About Qualifyze

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally. 

Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. 

With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
After securing a series-B funding in September 2024, Qualifyze is now focused on expanding to the US market.

Role Overview:

We are seeking a proactive and service-oriented Supplier Operations Manager to join our team of four.

Your primary responsibilities will include securing authorizations to share the audit reports with our customers, managing supplier onboarding and platform assistance, and promoting our QCR certificates and digital platform features.

The ideal candidate is service-oriented, proactive, and passionate about delivering excellent experience. Your ability to resolve issues quickly, provide clear guidance, and build strong relationships will be key to success in this role.

Main responsibilities:

• Requests Authorization Management: Obtain suppliers approvals for customer requests to ensure prompt report delivery.

• Onboarding & Support: Guide suppliers through the platform onboarding process, providing training and ongoing assistance to optimize their experience.

• QCR Certificate Promotion: Encourage suppliers to publish QCR certificates on our platform, highlighting their value in improving service quality and credibility.

• Promotion of Digital Features: Educate suppliers on the benefits of using our digital tools and platform functionalities.

• Process Improvement: Identify inefficiencies in supplier operations and collaborate with internal teams to enhance workflows and service delivery.

• Experience: 3+ years in operations, customer service or a related field.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

• Excellent verbal and written communication skills to effectively engage with suppliers and internal stakeholders.

• Collaborative mindset, working closely with account managers and cross-functional teams.

• Problem-Solving

What do we offer? 

⏳ Flexible schedules throughout the year.

💳 Flexible compensation plan in restaurant/transportation/nursery vouchers.

🌴 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).

🏥 Health insurance policy with Assistència Sanitària, with the option to add family members.

🏋️ Wellhub wellbeing platform membership.

🌍 Work from abroad for up to 3 months per year.

💻 All necessary work equipment (laptop, headphones, etc.).

🎉 Two official company events per year to celebrate success.

🚀 Individual coaching and mentoring on your development roadmap within Qualifyze.

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age. Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.