Customer Success Manager (U.S. Based)

About Qualifyze

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally. 

Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. 

With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
After securing a series-B funding in September 2024, Qualifyze is now focused on expanding to the US market.

Role Overview:

The Customer Success Manager will serve as a trusted partner to our clients, helping them achieve their business goals through Qualifyze’s subscription and SaaS solutions. By focusing on value delivery and measurable outcomes, you’ll play an integral role in ensuring customer satisfaction, retention, and growth. Working closely with the Sales Team, you’ll blend industry knowledge, data-driven insights, AI first tools and relationship-building expertise to address customer needs and position Qualifyze as their go-to solution for risk management and supplier audits.

Main responsibilities

As a key member of the Customer Success team at Qualifyze, you will own the post-sale relationship with strategic accounts, ensuring customers realize the full value of our platform while driving retention and growth. Your responsibilities will span five core areas:

1. Strategic Account Management

You’ll work closely with Sales to align on account goals, plan joint strategies, and ensure a seamless customer experience. Your role will include managing credit consumption effectively, driving engagement, and maintaining high levels of customer satisfaction.

2. Relationship Building & Customer Advocacy

Establish and nurture strong relationships with key stakeholders. Through proactive engagement, you’ll uncover business challenges, identify opportunities, and position Qualifyze as a trusted partner. Internally, you’ll serve as the voice of the customer—sharing insights that help refine our product and service offering.

3. Value Delivery & Business Impact

Design tailored success plans with clear outcomes, timelines, and success metrics. Leverage CRM data, analytics, and conversation intelligence tools to track impact, demonstrate ROI, and surface opportunities for deeper engagement or expansion.

4. Retention & Growth Enablement

You’ll own renewal readiness and consumption strategies, identifying risks early and acting to protect and grow account value. Lead regular business reviews—quarterly or annually—to celebrate results, address gaps, and reset priorities in alignment with customer goals.

5. Collaboration & Operational Excellence

Work cross-functionally with Product, Sales, and Support to deliver a cohesive customer journey. Contribute to internal enablement by improving processes, sharing best practices, and maintaining accurate CRM records to support performance tracking and forecasting.

• Proven Experience: A background in Customer Success, Account Management, or a similar client-facing role—ideally within a SaaS or recurring revenue model. Experience in the pharmaceutical or life sciences sector is a plus, though not essential.

• Analytical Mindset: Ability to connect customer goals with actionable plans and deliver clear business outcomes. Comfortable using data to drive decisions, optimize performance, and inform strategy.

• Strong Communicator: Exceptional interpersonal and presentation skills. Able to build trust with senior stakeholders and adapt messaging across audiences—from daily users to executive sponsors.

• Problem Solver with Agility: Confident navigating complex challenges and designing scalable, practical solutions. Embraces change, thrives in fast-moving environments, and is eager to explore new tools, such as AI and conversation intelligence platforms.

• Collaborative & Growth-Oriented: A team player who values cross-functional collaboration and knowledge-sharing. Open to mentoring peers and contributing to a culture of continuous improvement.

What do we offer? 

⏳ Flexible schedules throughout the year.
🎉 All standard U.S. federal holidays are observed, with additional state holidays recognized where applicable.

🏥 Health insurance fully covered for employees, including dental and vision.
💻 All necessary work equipment provided (laptop, headphones, etc.).

🎉 Two official company events per year to celebrate our success and connect in person.
🚀 Individual coaching and mentoring to support your personal and professional growth within Qualifyze.

At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.