Junior Customer Success Manager

About Qualifyze

Founded in 2019, Qualifyze is a leading provider of supply chain compliance management solutions for the Life Sciences industry. We are trusted by over 1,200 pharmaceutical and healthcare companies worldwide.

With a proven track record of more than 3,000 audits conducted across 85+ countries — and access to the largest and most accurate supplier network combined with robust data analytics tools — Qualifyze serves as a comprehensive partner for quality compliance and supply chain risk mitigation.

After securing Series B funding funding round in September 2024, we are now accelerating our global growth strategy, including expansion into new strategic markets.

Role Overview

As a Junior Customer Success Manager at Qualifyze, you’ll be part of the Growth department and play a key role in building long-term, trust-based relationships with customers in the pharmaceutical industry.
Your mission will be to ensure a seamless, high-quality experience throughout the audit lifecycle, supporting customer satisfaction, retention, and potential growth opportunities.

You’ll be the voice of the customer within the company, proactively engaging with accounts and collaborating closely with internal teams such as Operations, Quality, and Product to deliver meaningful outcomes.

Key Responsibilities

• Develop and maintain strong relationships with pharmaceutical clients, ensuring a positive post-sale experience.

• Act as the main point of contact for operational and support-related topics, guiding customers through the audit journey.

• Ensure clear communication between customers and internal teams to resolve issues quickly and efficiently.

• Provide regular updates on audit status, timelines, and deliverables.

• Anticipate customer needs and provide proactive support and follow-up.

• Collect and share feedback to help continuously improve the customer experience and internal processes.

• Maintain accurate records of all client interactions and updates in our CRM (HubSpot).

• Collaborate cross-functionally with Operations, Quality, Marketing, and Product teams to ensure high service standards.

• 1–2 years of experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).

• Excellent communication and interpersonal skills in both English and Spanish. German is a plus.

• Strong organizational skills and attention to detail.

• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.

• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus.

• Interest in the pharma or life sciences industry.

• Experience working with CRM tools (HubSpot preferred).

What We Offer

⏳ Flexible schedules throughout the year.

💳 Flexible compensation plan in restaurant/transportation/nursery vouchers.

🌴 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).

🏥 Health insurance policy with Assistència Sanitària, with the option to add family members.

🏋️ Wellhub wellbeing platform membership.

🌍 Work from abroad for up to 3 months per year.

💻 All necessary work equipment (laptop, headphones, etc.).

🎉 Two official company events per year to celebrate success.

🚀 Individual coaching and mentoring on your development roadmap within Qualifyze.

At Qualifyze, we value diversity and inclusion, recognizing the strength that complementary talents and perspectives bring to our team. Join us and help drive innovation, tackle challenges, and create meaningful change.

We are an equal-opportunity employer and welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.

Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.