Account Manager - DACH

About Qualifyze

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally.

With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation.

After securing Series B funding in September 2024, we are now focused on expanding to the US market.

Role Overview

As an Account Manager – Key Accounts (DACH) at Qualifyze, you will be responsible for managing and growing a portfolio of clients in the DACH region, building strong long-term relationships and driving revenue growth.
Your main goal will be to retain and expand existing accounts by ensuring maximum adoption of Qualifyze’s audit services and uncovering upsell and cross-sell opportunities.

You’ll collaborate closely with internal teams (Customer Success, Supplier Sales, and Operations) and serve as a trusted partner to our clients in the Life Sciences industry. This role is ideal for someone with a commercial mindset, a strong background in B2B SaaS or consulting, and the ability to thrive in a fast-paced, scaling organization.

Key Responsibilities

• Manage a portfolio of pharmaceutical and healthcare clients across the DACH region, maintaining strong, trust-based relationships.

• Take ownership of the customer journey post-sale, ensuring smooth handovers from Account Executives and ongoing value delivery.

• Identify and drive upsell and cross-sell opportunities to maximize account value and client satisfaction.

• Lead outbound engagement initiatives via email, phone, and meetings to identify expansion potential within existing accounts.

• Conduct on-site visits for strategic clients (+€30k deals) to strengthen partnerships and unlock new business areas.

• Coordinate closely with internal teams to ensure audits are successfully delivered and client expectations are met.

• Maintain accurate and updated records in HubSpot CRM, including deal status, pipeline health, and forecasting.

• Report on monthly forecasts and key account performance metrics.

• Develop a solid understanding of the audit and pharma ecosystem to become a knowledgeable advisor to clients.

• 3+ years of experience in Account Management, Sales, or Customer Success, ideally in SaaS, B2B services, or consulting.

• Fluency in German and English is required.

• Strong commercial drive and ability to build and expand strategic relationships.

• Hands-on attitude, used to navigating high-growth environments or startups.

• Experience working with CRM tools (HubSpot preferred).

• Background in or exposure to Life Sciences, pharma, or regulated industries is a plus.

• Self-driven and organized, able to manage multiple accounts and priorities effectively.

• Excellent communication and stakeholder management skills across cultures and seniority levels.

What We Offer

⏳ Flexible schedules throughout the year.

💳 Flexible compensation plan in restaurant/transportation/nursery vouchers.

🌴 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).

🏥 Health insurance policy with Assistència Sanitària, with the option to add family members.

🏋️ Wellhub wellbeing platform membership.

🌍 Work from abroad for up to 3 months per year.

💻 All necessary work equipment (laptop, headphones, etc.).

🎉 Two official company events per year to celebrate success.

🚀 Individual coaching and mentoring on your development roadmap within Qualifyze.

At Qualifyze, we value diversity and inclusion, recognizing the strength that complementary talents and perspectives bring to our team. Join us and help drive innovation, tackle challenges, and create meaningful change.

We are an equal-opportunity employer and welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.

Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.