Account Manager - Spain/LATAM

About Qualifyze

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally.

With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation.

After securing Series B funding in September 2024, we are now focused on expanding to the US market.

Role Overview

As an Account Manager – Key Accounts at Qualifyze, you will play a pivotal role in driving our mission by generating net new ARR through retaining and upselling existing customers. This role is critical to maintaining strong client relationships and ensuring that customers outsource as many of their audits to Qualifyze as possible.

As a regional Account Manager, you will act as a trusted partner for your assigned accounts, working collaboratively with internal teams and leveraging your expertise to help our clients succeed while growing Qualifyze's footprint within their organizations.

Key Responsibilities

• Manage a portfolio of existing clients, building and maintaining strong, long-term relationships.

• Own the customer journey after the Account Executive closes the deal, ensuring a seamless handover and continuous value delivery.

• Drive upselling and cross-selling opportunities within your assigned accounts to achieve a 100% share of wallet.

• Conduct outreach campaigns to existing clients via phone, email, and social touches to secure meetings and discuss opportunities.

• Visit key accounts on-site (+€30k deal size) to strengthen relationships and uncover new business opportunities.

• Collaborate closely with Customer Success Managers, the supplier sales team, and operations to ensure audits are carried out successfully.

• Keep CRM (HubSpot) updated with accurate data on deals, forecasts, and opportunities, following the current sales methodology.

• Regularly submit forecasts for the following month, providing detailed visibility into pipeline health and deal progress.

• Develop deep industry knowledge in auditing and the pharma sector to engage effectively with customers.

• Proven track record in account management, customer success, or a related sales role, ideally within B2B or Life Sciences industries.

• Strong communication and interpersonal skills, with the ability to build relationships and engage with clients at all levels.

• Proficiency in using CRM tools (HubSpot preferred) and managing pipelines.

• Highly organized with strong attention to detail and the ability to manage multiple accounts and priorities effectively.

• Self-motivated and capable of working independently while collaborating with cross-functional teams.

• A pragmatic approach to problem-solving and driving results.

• Nice to have: Experience in the pharma industry or knowledge of quality compliance and auditing processes.

What We Offer

• Flexible schedules throughout the year.

• Flexible compensation plan in restaurant/transportation/nursery vouchers.

• 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).

• Health insurance policy with Assistència Sanitària, with the option to add family members.

• Wellhub wellbeing platform membership.

• The option to work from abroad for up to 3 months per year.

• All the necessary equipment for work (laptop, headphones, etc.).

• Two official company events per year to celebrate success.

• Individual coaching and mentoring on your development roadmap within Qualifyze.
  

At Qualifyze, we value diversity and inclusion, recognizing the strength that complementary talents and perspectives bring to our team. Join us and help drive innovation, tackle challenges, and create meaningful change.

We are an equal-opportunity employer and welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age.

Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.